Your card provider will contact you if there's a challenge. The trader can challenge your refund, even if you've already had the money back. If you’re successful, your card provider will refund the money to either your card or bank account. If he bought the washing machine with a credit card, he could instead try using Section 75 - he would probably get back more money. He can ask to use chargeback to get back the £50 he paid by card. He paid £50 deposit by card and £200 by cash. Hercules bought a faulty washing machine for £250. The cost of repairing any damage caused by a faulty item or a service Money to make up for poor quality, or for the trader misleading you The full amount you paid, or the cost of repairing the item if it's faulty When you write to them, you should ask for: If you have a joint credit card, the main card holder should contact the card provider. You can find their contact details on their website. Your card provider is the company that sends you your statements. Tell your card provider you want to make a Section 75 claim. If your card provider won't let you use Section 75, ask for chargeback instead. You can ask your card provider to use Section 75, but they might say no. wallets like PayPal, where you put money in an account then use that account to buy things.
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